Coinchange Financials (CCF) was born with one mission, to change the day-to-day financial aspects of people's lives. We have a flawless solid idea, and we are building it. Our mission is to bridge the gap between the traditional finance and blockchain technologies in a safe, convenient, and profitable way. We are a small team effectively reshaping how people look at the industry. CCF needs people who possess a passion and energy for the fintech industry and want to play an integral part in helping us accomplish this mission.
Compliance Analyst Responsibilities:
Understand how to use our platform
Help them or connect them with appropriate personnel who can help them
See value in our products and help identify new opportunities to deliver great value to our customers.
Manage our Zendesk customer service integration and connections to other automation systems or personnel
Actively engage clients to help them understand and use our platform.
Collaborate with internal teams to provide feedback from clients to maximize adoption and retention
Monitor customer health and build support plans accordingly
Resolve customer inquiries by aligning customers with the right internal resources
Passionate About Customer Success And Experience
Able to embrace challenges and change
Quick thinking and have the capacity to solve problems with curiosity and creativity
Committed to getting better every day
Wanting to contribute to a positive team environment
Knowledge and experience with Crypto currencies or Digital assets would be favourably considered
If yes, then it sounds like a good fit - let's talk!
We're currently looking for a Customer Success Manager to lead our efforts in making our customers happy.