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Customer Success Manager

Compliance Analyst Responsibilities:

Coinchange Financials (CCF) was born with one mission, to change the
day-to-day financial aspects of people's lives. We have a flawless solid idea, and we are building it. Our mission is to bridge the gap between the traditional finance and blockchain technologies in a safe, convenient, and profitable way. We are a small team effectively reshaping how people look at the industry. CCF needs people who possess a passion and energy for the fintech industry and want to play an integral part in helping us accomplish this mission.
If yes, then it sounds like a good fit - let's talk!
Knowledge and experience with Crypto currencies or Digital assets would be favourably considered
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Wanting to contribute to a positive team environment
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Committed to getting better every day
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Quick thinking and have the capacity to solve problems with curiosity and creativity
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Able to embrace challenges and change
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Passionate About Customer Success And Experience
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Are you...

Resolve customer inquiries by aligning customers with the right internal resources
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Monitor customer health and build support plans accordingly
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Collaborate with internal teams to provide feedback from clients to maximize adoption and retention
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Actively engage clients to help them understand and use our platform.
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Manage our Zendesk customer service integration and connections to other automation systems or personnel
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See value in our products and help identify new opportunities to deliver great value to our customers.
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Help them or connect them with appropriate personnel who can help them
Understand how to use our platform
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